Technical Knowledge for your Team
What we do
A Knowledge Pack contains all the knowledge that your staff needs to work on a specific machine or process.
The knowledge relates directly to your equipment and your process. It’s not generic – it’s specific to your operation.
The knowledge is calibrated to the level of the intended audience. That means you get a focus you can’t get in any other way.
It’s easy to find THE knowledge
This may seem like a minor advantage, but it has important consequences. If a technician has to locate one of five manuals, then find the correct section, then identify the right version of the machine and then look up several diagrams – it’s likely that he won’t even try. It would take too long when he’s under pressure. Instead, he’ll try to work things out for himself on the machine. And that could be catastrophic. The Knowledge Packs are laid out so that just a few clicks will get you the knowledge you need.
The hard parts have been worked out
Sometimes you need to work hard to understand what a manual or a diagram is trying to tell you. Manuals are often written in people’s second language and the syntax may not be clear. Diagrams usually contain important information, but the symbols and conventions can be confusing, particularly when you’re not familiar with them. All the knowledge in the Packs has been refined to makes sure it’s understandable on the first reading.
Only essential knowledge is allowed
Scan though any manual and you’ll find that much of the information has little relevance to the operator’s or technician’s job. They often contain machine specification, instillation instructions, buy-off criteria, mechanical drawings – and much more. These serve as a barrier to finding the right information. The Knowledge Packs focus on providing the precise knowledge that’s needed. The operator pack only contains knowledge that the operator needs, likewise, the technician’s pack contains the essential information that the technician needs.
We ask stupid questions
It might not seem like a great recommendation, but we’re willing to ask stupid questions – and that’s important. While we have an engineering background, and we’ve worked on scores of machines, we aren’t experts on every machine or process. When we need to understand how a machine or process works, we interview the experts. Frequently their explanation has some gaps but a stupid question or two clarifies what’s missing. Sometimes, however, our questions expose a lack of information in a specific area and further work is needed to fill those gaps. This interaction benefits the expert as well as the Knowledge Pack users.
We use photographs and diagrams
(and few words)
Many people read as little as possible – the sight of a solid block of text turns them off. This problem is more common than you might think – so we’ve designed our packs to avoid it. First, we use colours and attractive layouts to reduce “first glance” resistance. We then provide the knowledge, primarily, using photographs and diagrams. We’ve also deliberately limited the amount of text we can use, and we choose our words carefully – we use simple words wherever possible.
We use real-world knowledge
Manual are usually written by equipment builders. Their designers have lots of important information, but they don’t have the real-world experience of running the machines in production for extended periods. We collect information from the manuals, the drawings, and from the vendors themselves, but we also consult technicians and engineers who have practical operating knowledge.
What do you get?
World Class Solutions (WCS) have been helping organizations find and use the right knowledge for over 25 years. It was founded by engineer, consultant, and author Pat Hough in 1992.
Over the years WCS has developed many new techniques to collect data and information, to sift through it, to simplify it, and to package the knowledge so it’s accessible to the people who need it.
On 1st January 2020, Pat and his team launched a revolutionary solution called the Instant Knowledge Programme. The goal is to give every manager, engineer, technician and operator instant access to the knowledge they need for their jobs. The programme builds on the success of the Instant Knowledge Packs.
If you’re interested in simplifying the technical knowledge in your area please get in touch. We’ll show you how Instant Knowledge can help you achieve your goals.