Technical Training Simplified
An Investment in Technical Knowledge
What we do
It’s easy to find THE knowledge
This may seem like a minor advantage, but it has important consequences. If a technician has to locate one of five manuals, then find the correct section, then identify the right version, and then look up several diagrams – he won’t even try. That’s way too long when he’s under pressure. Instead, he’ll try to work things out for himself on the machine. And that could be catastrophic. The Knowledge Packs are laid out so that just a few clicks will get you the knowledge you need.
The hard parts have been worked out
Sometimes you need to work hard to understand what a manual or a diagram is trying to tell you. Manuals are often written in people’s second language and the syntax may not be clear. Diagrams usually contain important information, but the symbols and conventions can be confusing, particularly when you’re not familiar with them. All the knowledge in the Packs has been refined to makes sure it’s understandable on the first reading.
Only essential knowledge is allowed
Scan though any manual and you’ll find that much of the information has little relevance to the operator’s or technician’s job. They often contain machine specification, instillation instructions, buy-off criteria, mechanical drawings – and much more. These serve as a barrier to finding the right information. The Knowledge Packs focus on providing the precise knowledge that’s needed. The operator pack only contains knowledge that the operator needs, likewise, the technician’s pack contains the essential information that the technician needs.
We ask stupid questions
It might not seem like a great recommendation, but we’re willing to ask stupid questions – and that’s important. We have an engineering background and we’ve worked on scores of machines, but we aren’t experts on your machine or process. When we need to understand how a machine or process works, we interview the experts. Sometimes the explanation has gaps but a stupid question or two usually clarifies what’s missing. Occasionally further work is needed to fill gaps that show up. These interactions benefits the expert as well as the Knowledge Pack users.
We use photographs and diagrams
(and few words)
Many people read as little as possible – the sight of a solid block of text turns them off. This problem is more common than you might think – so we’ve designed our packs to avoid it. First, we use colours and attractive layouts to reduce “first glance” resistance. We then provide the knowledge, primarily using 3D models, photographs and diagrams. We’ve also deliberately limited the amount of text we can use, and we choose our words carefully – we use simple words wherever possible.
We use real-world knowledge
Manual are usually written by equipment builders. Their designers have lots of important information, but they don’t have the real-world experience of running the machines in production for extended periods. We collect information from the manuals, the drawings, and from the vendors themselves, but we also consult technicians and engineers who have practical operating knowledge.
What do you get?
World Class Solutions (WCS) have been helping organizations find and use the right knowledge for over 25 years. It was founded by engineer, consultant, and author Pat Hough in 1992.
Over the years WCS has developed many techniques to collect data and information, to sift through it, to simplify it, and to package the knowledge so it’s accessible to the people who need it.
On 1st January 2020, Pat and his team launched a new development solution called the Instant Knowledge Programme. The goal is to give every manager, engineer, technician and operator instant access to the knowledge they need for their jobs. The programme builds on the success of the Instant Knowledge Packs.
If you’re interested in simplifying technical knowledge in your department please get in touch. We’ll show you how Instant Knowledge can help you achieve your goals.